ESSENTIAL TOOLS FOR OPERATIONS MANAGEMENT
Efficient and effective operations hold the key to success for any organization.
Over the years, a plethora of tools and techniques has been developed to help managers and consultants improve their operations. Yet, with so many available, it can be hard to know which one will work best for you.
Essential Tools for Operations Management helps you navigate this complexity, providing a range of processes, ranging from business plans to customer relationship management.
Packed with diagrams, strategies, guidance and further resources, this is a book you’ll want to refer to over and over again.
This is a one-stop-shop for improving operations management. Covering:
- Business Planning
- Product Development
- Supply Chain Management
- Customer Relationship Management
Simon Burtonshaw-Gunn provides a definitive list of tools and techniques in each area. Each process is accompanied by a clear, jargon-free description, and an overview of its strengths and weaknesses. The book is also packed with links and references to a wide range of further management resources.
The book provides an examination of the major management topics of strategy, quality and business continuity; all necessary for business performance. The second chapter of Business Planning reflects company capabilities, vision and strategic objectives; and whilst there will be some specific features to each organization, a number of example business plans are presented to assist in this process. This leads to exploring the topic of product development although this should also be influenced by market research and an understanding of customer requirements. A Chapter looks at Supply Chain Management which is a growing feature of business as witnessed by the increasing use of global suppliers and the use of collaborative working before the final chapter concentrates on the role of People Management as both individuals and in managing teamwork.
Each of the topics of these chapters have been chosen to provide a logical framework to these inter-related management topics within operations management commencing at the strategic level of the organization and moving through to present a tactical focus from managing suppliers and the organization’s own staff.
The book is part of the Essential Tools series designed to group enabling management tools, techniques and models into related clusters giving students and practitioners a highly effective means of developing both at an individual level and organizationally. The intent of writing Essential Tools for Operations Management has been to provide a suitable platform to understand and undertake practical performance improvements with an equal relevance whether within the public or private sectors, applicable across a range of businesses and users with a focus more in providing suitable management tools to practising consultants and their clients.